Frequently Asked Questions

  • Email Kim Racine or Tom Aliberti ([email protected] or [email protected]) with the change. Please do not submit another web request for the change.

  • For Ice Rink hours, please call the Ice Line at (413) 597-2433.

    For Towne Field House and all other facilities please visit:

  • We do not loan out tools to students, however, if you need something fixed or worked on you can stop at Facilities (60 Latham Street) and go to the Carpentry Shop. Someone would be happy to help you.

  • Please contact the service line at (413) 597-2486 and report it right away.

    If it is after hours or on a weekend, please contact security at (413) 597-4444.

  • If you searched for your key and absolutely can't find it, please contact the service line at (413) 597-2486 and report it. A new key will be issued (time varies) but guaranteed in 24 hours from the time you report it. You will have a $100 charge on your term bill for the replacement.

  • Please contact the Facilities Service Line at (413) 597-2486 and report it, Monday - Friday 7am - 4:30pm.

    If it's after hours or a weekend please call security at (413) 597-4444.