IN CASE OF AN EMERGENCY, CALL X2486 (413.597.2486)
AN EMERGENCY IS A PROBLEM THAT WOULD RESULT IN HARM TO YOU OR OTHERS OR CAUSE DAMAGE TO THE BUILDING AND MUST BE RESOLVED IN THE SAME DAY.
WEB REQUEST IS TO BE USED FOR REPAIR AND MAINTENANCE REQUESTS ONLY.
All requests for repairs and maintenance must be made through the Facilities Web Request.
IMPORTANT: All required information (building name, work type, room number or campus location, phone number, email address, date work needs to be done, full description of work requested, and account number) must be filled in before the web request can be submitted.
By providing your e-mail address in the web request submission, you will receive automatic notifications regarding the status of the work order (when the work order is created, scheduled and ready for execution, and completed). This is the best way to monitor the progress of your service request!
You can also check the status of your requests from the Web Request site by using BROWSE ALL WORK ORDER REQUEST and entering your e-mail address.